Support

Ask for help

Email support@withichi.com, or use the contact form and choose "Help". Ichi is supported directly by its developer, so a short, focused message makes it easier to help.

Reporting a bug

Found something broken? The Report a bug page asks for the details needed to reproduce it. That is the best option for investigation, or you can email bugs@withichi.com directly.

Helpful details

Include only what is needed to understand the problem:

• Your Ichi version and distribution channel, such as Microsoft Store or Development build.
• Your Windows edition and build.
• Short, numbered steps to reproduce the problem.
• What you expected to happen and what happened instead.
• The exact on-screen message, if one appeared.

Please do not send your Markdown documents, credentials or logs containing document text, and redact names and personal folder paths from screenshots.

Before troubleshooting

• Keep an independent backup of important Markdown files.
• Avoid repeatedly overwriting a file while investigating possible data loss.
• Remember that Time Machine is local version history, not a backup.
• Use the security page for a suspected vulnerability.